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DND Status | DND Check

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DND Status

The Indian Telecom Industry is a second largest wireless market in the world. It has more than 900 million customers. The telecom industry rose in the near past due to major tariff reduction in wireless and with wired landlines. It provides positive effect to the mobile companies to expand their business in the second largest population of the world. Many national and International companies get huge business in this time and their business will rise due to requirement of their accessories.

This huge modification raises a new way to expand the business through telemarketing. Most of the businesses need marketing. The significant cutoff of the tariff rate will lead to the telemarketing. This telemarketing will be done through Calls and SMS. However, this telemarketing becomes major problem to customers due to unwanted marketing calls.

To overcome this menace and effectively regulate unsolicited commercial Calls and Massages, TRAI has notified the TELECOM COMMERCIAL COMMUNICATION CUSTOMER PREFERENCE REGULATIONS in 2010. This effective date of application of the above notification comes from 27^th September, 2011. The Telecom Commercial Communications Customer Preference Portal is a data base containing a variety of information prescribed in "The Telecom Commercial Communications Customer Preference Regulations, 2010".

To Check Your DND Registration Status Click Here

How to Activate DND Service:

Any telecom company’s customer who has Landline or Mobile phone who do not want any type of commercial call can dial or SMS to 1909 (a Toll Free Number) and register him/her self for any of the following two categories.

Full Blocked Category – It will Stop all the commercial Calls and SMS

To register for DND with SMS – Full Blocked Category the customer have to write a SMS i.e. “START 0” and send it to 1909

Partially Blocked Category – It will Stop all the commercial Calls and SMS except SMS from one of the opted preferences.

To register for DND with SMS – Partially Blocked Category the customer have to write a SMS i.e. “START” with one or multiple options form the following list of the seven categories.

1. Banking/Insurance/Financial Products/Credit Cards

2. Real Estate

3. Education

4. Health

5. Consumer goods and automobiles

6. Communication/Broadcasting/Entertainment/IT

7. Tourism

Example: Single Product – To receive Banking/Insurance/Financial Products/Credit Cards product’s SMS, you have to write and send SMS “START 1” to 1909.

Multiproduct – To receive Banking/Insurance/Financial Products/Credit Cards product’s SMS and Health Product’s SMS, you have to write and send SMS “START 1, 4” to 1909.

After sending SMS and successful registration process, customer will receive a confirmation SMS which provides information about exercised options and a Unique Registration Number within 24 hrs. Effective registration will be done within 7 days of placing the request with the service provider.

To Check Your DND Registration Status Click Here

If any customer want to change his registered preferences, than after 7 days of registration or the last change of preference he/she can change his/her preferences.

After the 7 days of registration process, even the customer is receiving telemarketing calls or SMS then the customer can complaint with his telecommunication service provider within 3 days of receipt of such calls and SMS by dialing or sending SMS to 1909. On calling on 1909 for complain the customer have to provide the number of the caller or short description of the SMS which was send to the customer. The customer will also have to provide the date and time of the call or SMS received by him/her.

If customer register his complain through SMS, then customer have to send SMS “the unsolicited commercial communication, XXXXXXXXXX, dd/mm/yy” to 1909. The XXXXXXXXXX is nothing but the telephone number or header of the SMS.

After complaining against such unsolicited commercial communication, the communication service provider will take action on complaint and inform the complainant within 7 days of lodging of complaint. The customer can check his/her complaint registration status of his complaint from the given below link.

To check UCC Complain Registration Status Click Here

Customers not registered with NCPR can also identify the commercial calls because they will all come from numbers starting with '140'. This is a series specially earmarked for telemarketers.

Also, in order to control the possibility of SMS packages (those allow a very large number of SMS per day) to be used by the telemarketers for sending large number of SMSs from a normal telephone number, a limit of 100 SMS per day per SIM has been laid down under these regulations except on blackout days.

List of the Registered Telemarketers in India